Privacy Policy
Effective date: August 1, 2026
This Privacy Policy explains what information RockSolid Plus collects, how we use it, and the choices you have. It applies to our website and the orders you place with us.
1. Information We Collect
We collect information you give us and information collected automatically when you use the site:
- Account and order details — your name, email address, shipping and billing address, and order history.
- Payment information — processed by our third-party payment processor. Your full card number is tokenized by the processor; we do not store complete card details on our servers.
- Communications — the email address you give us to receive the newsletter or to contact support, and the content of those messages.
- Automatically collected data — device and browser information, IP address, and cookie identifiers used to keep the site working and to understand how it is used.
2. How We Use Your Information
- To process and deliver your orders and manage your account.
- To provide customer support and respond to your requests.
- To send marketing emails when you have opted in — you can unsubscribe at any time.
- To operate, secure, and improve the site.
- To meet legal and tax obligations and prevent fraud.
3. How We Share Information
We do not sell your personal information. We share it only with the service providers who help us run the business — our payment processor, shipping carriers, and email provider — and only as needed for them to perform their service. We may also disclose information when required by law or in connection with a business transfer.
4. Cookies & Tracking
We use cookies and similar technologies to keep items in your cart, remember your session, and understand site usage. You can control cookies through your browser settings; disabling some may affect how the site works.
5. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypting payment data in transit and tokenizing card details at the processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights & Choices
You can access, correct, or delete your account information, and opt out of marketing emails at any time. Depending on where you live — for example, California or the EU/UK — you may have additional rights over your personal data, including the right to request a copy or deletion. To exercise any of these, email us at the address below.
7. Children's Privacy
Our site and products are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
8. Data Retention
We keep your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Changes to This Policy
We may update this policy from time to time. The current version is always posted here with its effective date.
10. Contact Us
Questions or requests about your privacy? Call (888) 840-6399, email support@rocksolidplus.com, or write to RockSolid Plus, PO Box 2355, Westwood Blvd, Los Angeles, CA 90064.