Customer Experience Specialist

Remote (US) · Full-time

We are looking for a Customer Experience Specialist to be the voice of RockSolid Plus — answering questions, solving problems, and making every customer feel taken care of.

What You'll Do

• Answer customer emails and messages promptly and warmly.
• Resolve order, shipping, and refund questions end to end.
• Turn feedback into notes that help us improve the product and site.
• Keep help content and FAQs accurate and up to date.

What You'll Bring

• 2+ years in customer support or success, ideally in e-commerce.
• Clear, friendly writing and genuine patience.
• Ownership — you follow through until the customer is happy.
• Comfort with help-desk and order tools.

How to Apply

Email your resume to careers@rocksolidplus.com with "Customer Experience Specialist" in the subject line. We review every application and respond within 1 business day.